Terms of Service
Last updated: May 2026
1. Agreement to Terms
These Terms of Service (“Terms”) govern your access to and use of the website, platform, products, and related services (collectively, the “Services”) provided by Explain AI, Inc. (“Explain AI,” “Company,” “we,” “our,” or “us”).
By accessing or using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms, and “you” includes that organization.
If you do not agree to these Terms, you may not access or use the Services.
Certain enterprise services may also be governed by separate written agreements between you and Explain AI. In the event of a conflict between these Terms and any signed written agreement between you and Explain AI, the signed agreement will control.
2. Services
Explain AI provides software and related services designed to help organizations organize information, connect data across systems, and generate traceable, evidence-linked reporting and operational workflows.
We may modify, update, improve, or discontinue portions of the Services at any time.
Access to certain portions of the Services may require registration, authentication, or a separate subscription agreement.
3. Eligibility
You may use the Services only if you are legally capable of entering into binding agreements under applicable law.
You may not use the Services if you are prohibited from doing so under applicable laws or regulations.
4. Acceptable Use
You agree not to:
- use the Services in violation of applicable law or regulation;
- access or attempt to access systems or data without authorization;
- interfere with or disrupt the integrity, security, or performance of the Services;
- reverse engineer, decompile, disassemble, or attempt to derive source code, models, prompts, algorithms, or underlying systems except where prohibited by law;
- use the Services to infringe intellectual property, confidentiality, or privacy rights;
- use automated means to scrape, harvest, or extract data from the Services;
- use the Services to develop or support competing products or services;
- upload malicious code, viruses, or harmful material;
- use the Services to process unlawful, infringing, deceptive, or fraudulent content.
We reserve the right to suspend or terminate access to the Services for violations of these Terms.
5. Intellectual Property
Explain AI and its licensors retain all rights, title, and interest in and to the Services, including all software, models, algorithms, workflows, documentation, interfaces, and related intellectual property.
Subject to these Terms, Explain AI grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for lawful internal business purposes.
No rights are granted except as expressly stated in these Terms.
6. Customer Data
You retain ownership of data, documents, and content submitted to the Services (“Customer Data”).
You grant Explain AI a limited, non-exclusive right to host, process, transmit, store, and use Customer Data solely as necessary to provide, maintain, secure, support, and improve the Services.
You represent and warrant that:
- you have all rights necessary to provide Customer Data to Explain AI;
- your use of the Services and submission of Customer Data complies with applicable law;
- Customer Data does not infringe the rights of third parties.
Explain AI may generate aggregated, anonymized, or de-identified usage and operational data that does not identify you or your organization.
7. AI Features
Certain Services may incorporate artificial intelligence, machine learning models, or large language model technologies.
Outputs generated by AI systems may contain inaccuracies, incomplete information, or errors and should be reviewed by users before reliance or decision-making.
You acknowledge that:
- AI-generated outputs are probabilistic in nature;
- Explain AI does not guarantee the accuracy, completeness, legality, or fitness of AI-generated outputs;
- you are responsible for reviewing outputs before use.
8. Confidentiality
You may receive access to non-public information regarding the Services, technology, security practices, pricing, product plans, or other confidential information belonging to Explain AI (“Confidential Information”).
You agree not to disclose or use Confidential Information except as necessary to access and use the Services in accordance with these Terms.
This obligation does not apply to information that:
- becomes publicly available without breach of these Terms;
- was already lawfully known by you;
- is independently developed without use of Confidential Information;
- is lawfully obtained from a third party without restriction.
9. Fees and Payment
Certain Services may require payment pursuant to a separate order form, subscription agreement, or other written agreement with Explain AI.
Unless otherwise stated in a separate written agreement, all fees are non-refundable.
10. Third-Party Services
The Services may integrate with or rely upon third-party services, platforms, or infrastructure providers.
Explain AI does not control and is not responsible for third-party services, including their availability, security, functionality, or terms.
Your use of third-party services may be subject to separate terms and privacy policies.
11. Privacy
Your use of the Services is subject to our Privacy Policy.
By using the Services, you acknowledge that Explain AI may collect, process, and use information as described in the Privacy Policy.
12. Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXPLAIN AI DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR AVAILABILITY.
EXPLAIN AI DOES NOT WARRANT THAT:
- THE SERVICES WILL OPERATE WITHOUT INTERRUPTION OR ERROR;
- THE SERVICES WILL BE SECURE OR FREE OF HARMFUL COMPONENTS;
- ANY OUTPUTS, RESULTS, OR REPORTS WILL BE COMPLETE, ACCURATE, OR ERROR-FREE.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXPLAIN AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS.
EXPLAIN AI'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO EXPLAIN AI FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
14. Indemnification
You agree to defend, indemnify, and hold harmless Explain AI and its officers, directors, employees, affiliates, and agents from and against claims, damages, liabilities, losses, and expenses arising from:
- your use of the Services;
- your violation of these Terms;
- your Customer Data;
- your violation of applicable law or third-party rights.
15. Suspension and Termination
We may suspend or terminate your access to the Services at any time if:
- you violate these Terms;
- your use creates security, legal, or operational risk;
- required by law.
You may discontinue use of the Services at any time.
Upon termination:
- your right to access the Services will cease;
- provisions intended to survive termination will remain in effect.
16. Governing Law and Venue
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
Any dispute arising from or relating to these Terms or the Services shall be resolved exclusively in the state or federal courts located in San Francisco, California, and the parties consent to the jurisdiction of those courts.
17. Modifications to Terms
We may update these Terms from time to time.
Updated Terms will become effective upon posting. Your continued use of the Services after updated Terms are posted constitutes acceptance of the revised Terms.
18. Miscellaneous
These Terms constitute the entire agreement between you and Explain AI regarding the Services unless superseded by a separate written agreement.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.
Failure to enforce any provision of these Terms will not constitute a waiver.
You may not assign these Terms without Explain AI's prior written consent. Explain AI may assign these Terms in connection with a merger, acquisition, or sale of assets.